Account validation
- Sven-Erik Petermann
Platform can be configured (by Warren team) to set all new billing accounts to pending validation state. In many ways it is similar to suspended state, billing account will not be usable until an admin has manually set the account to active state.
Admin views
Admin can check which billing accounts need to be validated from billing accounts table, the Status column might need to be enabled first.
Table can be filtered by Status to show only accounts that are pending validation.
Click on billing account status to change it.
If setting the account to suspended, admin can also provide a reason for suspending. This will be shown in the billing account table and also to the user when they check their billing account details.
Alternatively, admin can just delete the billing account if they don’t want to keep it around. Remember that deleted billing accounts are also set to suspended state, but users won’t see their deleted accounts.
Invoice payment
If the account has requested for post-payment plan and invoice payment method, then admin must enable invoice payment and then also set the account to active.
User views
Once logged in, user will see a notification that their account is waiting for validation.
They can not top up or use the account to create resources until they have been validated by admin.
