Deleting billing account by administrator
- Jevgeni Võssotski
- Kadri Kiisk (Unlicensed)
Deleting billing account is available for Admins. This can be used in cases where user has left the platform and there and unpaid charges that need to be resolved or when there is abuser who needs to be stopped quickly.
A user’s billing account can be deleted even when there are active resources in use or pending unpaid charges for resources. If there is a positive ongoing balance of account, it will be discarded as account is deleted, so you might need to sort that out first. It is up to provider to decide if this credit should be returned to the customer and how.
Deleting the account from administrative area will carry out following:
Final closing invoices (or usage reports in case of prepay billing) will be created if applicable, that is if there are outstanding usage charges.
Also, for a post-payment scheme, payments for newly added invoices will be initiated, provided there are active payment methods available.
All payment methods and credit cards bound to the billing account will be disassociated.
The account and its details will be marked “deleted” and would no longer be displayed to the platform user.
Any unused credit amount left on the account will be discarded.
All resources linked to the account will be removed permanently, as if the account was transitioned to a “terminated” level. See also: Billing and Payment System Overview
A credit note will be created to cancel out any unpaid charges issued to account (see below).
Creating closing invoices and credit note
As a part of account termination procedure, following accounting documents will be issued, depending on the payment scheme:
prepayment | post-payment |
|---|---|
Any pending usage charges for current month, as well as for previous months, are a basis for new usage reports, but unlike usual monthly reports, these can end up having a negative “total” amount, because overused amount cannot be issued to next month anymore. A report will be added for each month having pending usage charges, including the current month. PDF documents for reports generated at this stage are not sent out to the account email. | Any pending usage charges for current month, as well as for previous months are a basis for new invoices. There will be an For each invoice generated at this stage a PDF document is sent out to the billing account email. |
Since the ongoing charges for resources usage cannot be payed anymore, the amount owed by the user on this particular account needs to be cancelled out with a credit note. | |
If there has been created any reports with negative amount, a credit note will be created as well. | If there are any A PDF document is sent out to the billing account email. |
Credit note sums up all unpaid charges along with VAT amounts and thus provides a document for crediting the customer’s account, leaving the corresponding amount out of company balance. | |
Viewing deleted billing accounts
After billing account has been deleted users can not see their account anymore. Admins on the other hand are still able to search and view the deleted billing account
Deleted billing accounts can be found in the Admin Billing Accounts table. Column “Deleted” needs to be made visible for that first.
By default deleted billing accounts are not shown but filtering can be updated so both deleted and not deleted billings accounts are visible
Removing block from suspended billing accounts
Admins can suspend billing accounts when they are doing suspicious actions.
Suspending billing account will:
stop all it's resources automatically, customer will not be able to start them again.
block user from creating any new billing accounts
When billing account is deleted it will remain suspend and block user from creating any new billing accounts. The block can be removed from admin by searching the users billing accounts and removing the suspended state from the deleted billing account. Billing account will stay delete but will not block user from creating a new billing account.
Warren’s share
All the closed billing account during a month will be summed together based on their credited amount. This amount will be then deducted from the Warren’s share. Meaning Warren will not take usage share from users who have left platform without paying.
Warren’s share = (Usage - Total amount credited) * 20%