Operational

User cannot log in to platform. User clicked to reset password, but did not receive any emails.

First check from customer or from auth0 if customer signed up by email or by google

• If customer signed up by email:

  • Ask customer to check the spam folders, the email should be there if correct email address was used

• If customer signed up by Google:

  • If possible, ask customer to log in via Google - We can not change customers google password

  • If customer wants to log in via email-password an email login option has to be created to customer

    • Ask customer to use signup form in the UI:

      • Customer has to enter the same email and set password - This will create email login option for the same customer account

      • Customer receives an email to verify the address

      • After that customer can login via email and via google both

    • Or signup for the customer using the signup form in the UI:

      • Enter the same email and a temp password

      • Customer receives an email to verify the address - Customer does not have to verify account in this step

      • Now choose to reset password

      • Customer receives email to change password, when customer created new password, the account will be verified and customer can log in via email.