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  • If customer signed up by email:

    • Ask customer to check the spam folders, the email should be there if correct email address was used

  • If customer signed up by Google:

    • If possible, ask customer to log in via Google - We can not change customers google password

    • If customer wants to log in via email-password an email login option has to be created to customer

      • Ask customer to use signup flowform in the UI:

        • Customer has to enter the same email and set password - This will create email login option for the same customer account

        • Customer receives an email to verify the address

        • After that customer can login via email or and via google both

      • Or signup for the customer using the signup form in the UI:

        • Enter the same email and a temp password

        • Customer receives an email to verify the address - Customer does not have to verify account in this step

        • Now choose to reset password

        • Customer receives email to change password, when customer created new password, the account will be verified and customer can log in via email.

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